工業SIP電話uaCSTA配置和用戶指南

介紹

概述

uaCSTA 是由 ECMA 開發的 CTI 標準,由 CSTA 演進而來,基於 SIP 協定與 XML。

目標讀者

本文件適用於希望快速了解 uaCSTA 應用的客戶或測試人員。

術語表

  • uaCSTA: User Agent Computer Supported Telecommunications Applications

  • CSTA: Computer Supported Telecommunications Applications

  • ECMA: European Computer Manufacturers Association

uaCSTA 連線模式

uaCSTA 使用 SIP 協定實現 CTI 對 SIP 話機的遠端連線與管理:

uaCSTA 連線模式示意圖

圖 2.1

uaCSTA 連線模式示意圖

圖 2.2

uaCSTA 伺服器與 SIP 話機透過 SIP INVITE 訊息建立連線,並透過 INFO 訊息交換控制資訊:

uaCSTA 伺服器與 SIP 話機訊息連線結構

圖 2.3

輸入需要由 uaCSTA 控制的線路號碼;輸入的號碼會綁定該線路。對於 3CX 伺服器,uaCSTA 使用與通話帳號註冊相同的線路。

uaCSTA 伺服器與 SIP 話機綁定結構

圖 2.4

配置說明

Web UI 配置

Web 線路配置示意圖

圖 3.1

輸入需要由 uaCSTA 控制的線路號碼;輸入的號碼會綁定該線路。對於 3CX 伺服器,uaCSTA 使用與通話帳號註冊相同的線路。

線路設定 - 啟用 uaCSTA

圖 3.2

透過切換開關啟用或停用 uaCSTA 功能。

TXT 配置參數


CSTA Enable: 0
0 = 啟用 uaCSTA;1 = 停用 uaCSTA
SIP1 CSTA Number: 一般通話使用的註冊號碼

點記法配置參數

sip.CSTAEnabled
sip.line.1.CSTANumber

使用說明

配置步驟

線路設定 - 啟用 uaCSTA

圖 4.1

啟用 uaCSTA

啟用 uaCSTA 並選擇 3CX 伺服器類型

圖 4.2

在 uaCSTA Number 中輸入註冊號碼,並選擇 3CX 作為伺服器類型。

在 uaCSTA Number 中輸入註冊號碼

圖 4.3

封包擷取

封包擷取介面

圖 4.4

註冊成功後,伺服器會傳送 INVITE 請求,與話機建立 uaCSTA 連線。

伺服器與話機建立 uaCSTA 連線

圖 4.5

話機回覆 200 OK,連線建立完成。

話機回覆 200 OK,連線建立完成

圖 4.6

伺服器傳送 MonitorStart 開始監控,話機回覆 200 OK。uaCSTA 伺服器與話機之間的所有資訊交換都透過 INFO 封包完成。

客戶端使用

客戶端登入:在伺服器分機下找到已註冊的帳號。此處有一個 Web 驗證連結,點選後即可登入客戶端。

客戶端登入介面

圖 4.7

在登入介面輸入分機號碼與密碼。


登入介面

圖 4.8

設定狀態


帳號狀態設定介面

圖 4.9

發起通話


通話介面

圖 4.10

通話操作



通話操作介面

圖 4.11

目錄
客服 電話
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