IntroductionOverviewIf電話無法註冊,通話過程中沒有音頻
若話機無法註冊、通話無音效,或是轉接來電等功能異常,可透過封包擷取收集診斷資料,提供給技術單位進行分析。
支援產品:全系列話機機種。
支援韌體:各機種適用之所有韌體版本。
① 兩台BX4U話機連接交換器,並自動取得IP位址。
② 一台設定用電腦連接至同一交換器,確認電腦與話機網路連線正常。

於話機螢幕點選 選單 — 裝置狀態,查看話機目前IP位址。

於電腦瀏覽器輸入話機IP,登入話機網頁管理後台。

網頁路徑:系統 — 工具 — 網路封包擷取,點擊 開始 按鈕。

開始擷取後,重現異常問題。例如單向無聲、通話無音等狀況,撥打測試通話並完整操作出錯步驟。問題重現後點擊 停止。

瀏覽器會自動跳出下載視窗,儲存封包檔案。

停止擷取後,檔案將自動下載完成。

將自動產生的 pcap 檔案提供給我方技術支援團隊,進行後續問題分析。
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