工業IP電話無法正確結束通話(被叫掛斷後,主叫保持通話狀態)

介紹

概述

電話振鈴且被叫方應答後,通話建立並正常通話。當被叫方掛斷電話時,電話返回到空閒狀態。但是,主叫方仍然保持在通話狀態,無法自動結束通話。

適用型號

本公司所有型號的IP電話。

目標受眾

本文檔適用於遇到此問題的所有用戶。

根本原因

被叫方掛斷電話時,電話會主動向主叫方發送BYE訊息以請求終止通話。電話將請求訊息發送到先前收到的訊息的VIA標頭中包含的地址。在某些網路部署中,PBX位於內部網路,但通過NAT映射到公共網路。這類PBX發送的SIP訊息在VIA標頭中包含私有IP地址。結果,電話無法將後續請求訊息正確傳送到對端,導致無法掛斷通話。

解決方案

啟用電話配置中的「直接聯繫」功能,允許電話直接將請求訊息發送到對端Contact標頭中指定的地址。請按照以下步驟操作:

步驟 1

登錄電話的網頁界面,導航至系統 > 系統配置,右鍵點擊並選擇連結另存為...將配置文件保存為config.txt

系統配置

步驟 2

打開config.txt文件,使用Ctrl+F搜索關鍵字Direct Contact。將SIP1 Direct Contact :0SIP2 Direct Contact :0的值分別改為SIP1 Direct Contact :1SIP2 Direct Contact :1,然後保存文件。
 配置

步驟 3

再次登錄電話的網頁界面,進入系統 > 系統配置 > 導入配置。點擊選擇文件,選擇修改後的config.txt文件,然後點擊導入。電話將自動重啟以完成配置更新。

系統配置


目錄
客服 電話
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